BVAX Warranty

Be confident in every choice with reliable quality warranties on both frames and lenses, accompanied by premium after-sales service at no additional charge.

Warranty #1

We guarantee free lens replacement if you experience discomfort, valid for up to 1 year.

Free lens prescription changes—whether Single Vision or Progressive lenses—if your glasses cause discomfort or dizziness within 1 year of purchase.

Warranty #2

Multicoat lens coating warranty valid for up to 3 years.

We offer free replacement of multicoated lenses if the coating peels within up to 3 years.

Warranty #3

Frame quality guaranteed for up to 1 year.

We gladly offer free replacement of frames damaged due to manufacturing defects within 1 year.

Warranty #4

Accidental damage and loss coverage with 50% discount for up to 1 year.

We’re pleased to offer a special 50% discount on new frames and lenses if your glasses are damaged due to accidents or lost within 1 year.

Warranty #5

Premium after-sales service with care provided at no extra cost.

We provide premium after-sales care at no extra cost, including repairs, cleaning, frame adjustments, screw replacements, and nose pad changes — for the lifetime of your glasses.

Note

  • For prescription changes exceeding 0.50 D, warranty coverage may be limited.
  • Exceptions apply for cases involving eye surgery or LASIK.
  • Multicoat lenses from brands Dura, HOYA, TOG, Freedom, True 3D, TOG Single Vision, Enhancer, and Progress HD have a 2-year warranty for coating peeling.
  • Frame warranty excludes damage from accidents or loss.
  • A 50% discount on frames and lenses off the full retail price is granted once per customer during the warranty period for accidental damage or loss.
  • For accident claims, please present the damaged glasses as proof.
  • For loss claims, a police report is required.
  • Frame repairs are not covered if the frame is broken.
  • Always present your receipt as proof of warranty from the product receipt date.
  • If customers bring their own frames for lens assembly and damage occurs, the company will compensate up to 3,000 THB.
  • If customers do not pick up their products within 30 days, the company will consider the order forfeited along with any deposits.

Please keep these conditions in mind to ensure your warranty benefits.

FAQ

Q: Does your eyewear store offer product warranties?

A: Monde Eyewear offers BVAX Warranty, providing comprehensive coverage from the date of purchase to support customers throughout the product’s lifetime. The terms and duration of the warranty may vary depending on the type of frame and lenses.

Q: Does the warranty cover all types of products?

A: The warranty covers defects arising from the manufacturing process, such as material issues or flaws that affect product integrity. However, the warranty does not apply to discounted items, special collections, sunglasses, or contact lenses.

Q: Does the warranty cover accidents caused by usage?

A: Our warranty covers defects related to manufacturing or product quality but does not cover damage caused by misuse, such as drops or impacts. In such cases, customers can benefit from a 50% discount on replacement products under our accidental damage and loss warranty.

Q: Can I use the warranty service at any branch?

A: Customers can only claim warranty service at the branch where the product was purchased, except for cleaning, frame adjustments, nose pad replacements, and screw changes, which are available at any branch nationwide.

Q: Is a receipt or proof of purchase required to claim the warranty?

A: No, a receipt is not required. Customers can claim the warranty by providing their full name and phone number used for the purchase to the branch or customer service team. We will verify the information and assist you with the process.