มาสคอตน้องแมวมองใส่แว่นจาก Monde Eyewear สื่อถึงบริการดูแลสายตาและการรับประกันสินค้า

BVAX Warranty

Be confident in every choice with reliable quality warranties on both frames and lenses, accompanied by premium after-
sales service at no additional charge.

ไอคอนแสดงการเปลี่ยนเลนส์กรอบแว่นตา Warranty #1 รับประกันเปลี่ยนเลนส์หาก ใส่ไม่สบาย นานถึง 1 ปี เปลี่ยนค่าสายตาของเลนส์ให้ฟรีไม่ว่าเป็นเลนส์ Single Vision หรือ Progressive เลนส์ หากใส่แว่นแล้วไม่สบายตา หรือ มีอาการมึนงงในระยะเวลา 1 ปี

Warranty #1

We guarantee free lens replacement if you experience discomfort, valid for up to 1 year.

Free lens prescription changes—whether Single Vision or Progressive lenses—if your glasses cause discomfort or dizziness within 1 year of purchase.

ไอคอนกรอบแว่นตา การรับประกันของเรา รับประกันโค้ตเลนส์ สูงสุด 3 ปี

Warranty #2

Multicoat lens coating warranty valid for up to 3 years.

We offer free replacement of multicoated lenses if the coating peels within up to 3 years.

ไอคอนแสดงกรอบขาแว่นหักและมีปัญหา Warranty #3 รับประกันคุณภาพกรอบแว่น นานถึง 1 ปี ยินดีเปลี่ยนกรอบแว่นที่ชำรุดจากการผลิตให้ฟรี ในระยะเวลา 1 ปี

Warranty #3

Frame quality guaranteed for up to 1 year.

We gladly offer free replacement of frames damaged due to manufacturing defects within 1 year.

ไอคอนคุณภาพแว่นตา Monde Eyewear แสดงสัญลักษณ์รับประกันมาตรฐานสินค้า

Warranty #4

Accidental damage and loss coverage with 50% discount for up to 1 year.

We’re pleased to offer a special 50% discount on new frames and lenses if your glasses are damaged due to accidents or lost within 1 year.

ไอคอนกรอบแว่นตาคุณภาพสีส้มพร้อมประกาย เน้นสินค้าคุณภาพจาก Monde Eyewear

Warranty #5

Premium after-sales service with care provided at no extra cost.

We provide premium after-sales care at no extra cost, including repairs, cleaning, frame adjustments, screw replacements, and nose pad changes — for the lifetime of your glasses.

Note

  • For prescription changes exceeding 0.50 D, warranty coverage may be limited.
  • Exceptions apply for cases involving eye surgery or LASIK.
  • Multicoat lenses from brands Dura, HOYA, TOG, Freedom, True 3D, TOG Single Vision, Enhancer, and Progress HD have a 2-year warranty for coating peeling.
  • Frame warranty excludes damage from accidents or loss.
  • A 50% discount on frames and lenses off the full retail price is granted once per customer during the warranty period for accidental damage or loss.
  • For accident claims, please present the damaged glasses as proof.
  • For loss claims, a police report is required.
  • Frame repairs are not covered if the frame is broken.
  • Always present your receipt as proof of warranty from the product receipt date.
  • If customers bring their own frames for lens assembly and damage occurs, the company will compensate up to 3,000 THB.
  • If customers do not pick up their products within 30 days, the company will consider the order forfeited along with any deposits.

Please keep these conditions in mind to ensure your warranty benefits.

FAQ

Q: Does Monde Eyewear offer a product warranty?

A: Monde Eyewear offers BVAX Warranty — comprehensive coverage from the day you receive your eyewear, designed to take care of you throughout its lifetime. Coverage terms and duration may vary depending on the product type, frame and lens.

Q: Does the warranty cover all product types?

A: The warranty covers manufacturing defects — such as material or quality issues that affect the completeness of the product. Please note that discounted items, collectibles, sunglasses, and contact lenses are not covered under this warranty.

Q: Does the warranty cover accidental damage from everyday use?

A: Our warranty covers defects arising from manufacturing or product quality. Damage caused by misuse — such as dropping or impact — is not covered. However, should this happen, customers are eligible for a 50% discount on a replacement purchase under our accident and loss coverage.

Q: Can I claim my warranty at any branch?

A: Warranty claims can be made at the branch where the purchase was made. Exceptions include lens cleaning, lens trimming, nose pad adjustment, and nose piece replacement — these services are available at every Monde Eyewear branch nationwide.

Q: Do I need a receipt or proof of purchase to make a warranty claim?

A: Yes — simply bring your proof of purchase (receipt, tax invoice, or order confirmation email) to any branch or reach out to our customer service team. We'll take it from there and guide you through the process.