FAQ | Monde Eyewear
How to Order Products
Q: Do you offer online ordering?
A: Yes, you can easily order eyewear through our website by selecting your desired frame and completing the payment via our online system. We offer nationwide delivery.
Q: Can I order eyewear online if I don't know my prescription?
A: Sure! You can select "Buy Frames with Lens Voucher" during the online ordering process. Then, bring the frames along with the voucher to a Monde Eyewear store in Nonthaburi province to receive a free eye examination and lens fitting service, with no additional charges.
Q: How do I order products online?
A: To place an order online, follow these simple steps:
1. Select the frame you want. If you already know your prescription
- If you already know your prescription, select "Buy Frames with Lenses".
- If you need a new eye exam, select "Buy Frames with Lens Voucher".
2. Review your items and click "Proceed to Checkout". Enter your shipping address and select a payment method.
3. Review all the details and click "Confirm Order".
4. The system will send your order number to your email.
Q: Do I need to register before placing an order?
A: No, you can place an order without registering. However, registering will allow you to track your orders and enjoy special benefits more easily.
Q: Can I modify or cancel my order after payment?
A: If the order has not yet entered the shipping process, you can contact our customer service team to modify or cancel your order immediately.
Buy Frame with Lens voucher
Q: What is the lens voucher?
A: The Lens Voucher is a promotion for customers who purchase the "Buy Frames with Lens Voucher" option online. It allows you to get a free eye examination and lens fitting service at any Monde Eyewear branch in Nonthaburi province, with no additional charges for...
- with multi-coating and standard lens thickness.
- for short-sightedness, long-sightedness, or astigmatism with multi-coating and standard lens thickness.
Q: What are the steps to use the lens voucher?
A: There are 4 steps to use the Lens Voucher promotion:
1. Select "Buy Frames with Lens Voucher" — you will receive standard thickness multi-coated lenses.
2. The frames will be delivered to the shipping address you provided in the order.
3. Bring the received frames along with your order confirmation email to any Monde Eyewear branch in Nonthaburi province to redeem the lens voucher.
4. Get a free eye examination and lens fitting service at the store.
Q: What types of lenses can I choose?
A: You can choose from various lens types, including:
- Non-prescription lenses (Free)
- Single vision lenses for short-sightedness, long sightedness, or astigmatism (Free)
- Anti-fatique lenses
- Office lenses
- Progressive lenses
You can also choose from the following additional lens features:
- Multi-coating lenses (Free)
- Blue light blocking lenses
- Photochromic lenses
- Blue light + Photochromic lenses
- Sun lenses
For lens thickness, you can choose from:
- Standard (Free)
- Thin lenses
- Ultra-thin lenses
Q: Will there be any additional charges for prescription lenses?
A: The lens voucher is available for lenses that meet the specified conditions. Additional charges may apply based on the type of lens you choose.
- The lens voucher applies to non-prescription lenses or single vision lenses for short-sightedness, long-sightedness, or astigmatism with multi-coating and standard lens thickness.
- If you choose lenses with additional features or lens thickness options (such as thinner or photochromic lenses), there will be an extra charge based on the lens type selected.
Q: Can I have my lenses fitted at the store immediately?
A: Sure! Once you receive the frames you ordered, you can bring them along with your order confirmation email to any Monde Eyewear branch in Nonthaburi province during business hours for a free eye exam and lens fitting service.
Q: Which locations can I use the lens voucher?
A: The lens voucher can be used only at Monde Eyewear branches located in Nonthaburi province.
Q: Which frame models are eligible for the lens voucher?
A: The lens voucher is available for all frame models listed on the Monde Eyewear website (subject to the conditions of each model).
Payment Methods
Q: What payment methods are supported?
A: We accept payments via Visa, Mastercard, AMEX, JCB, and QR Code.
Q: Can I pay for my eyewear in installments?
A: Yes, we offer installment payments via participating credit cards. Please check the terms with your card-issuing bank.
Q: Do you offer cash on delivery?
A: Currently, we do not offer cash on delivery. Customers can choose from other convenient online payment methods.
Q: What should I do if my payment fails?
A: Please ensure that the credit or debit card information entered is correct, your account has sufficient funds, and there are no issues with your bank’s system. If you still cannot complete the payment, please contact customer service for assistance.
Q: How will I receive my receipt or tax invoice?
A: Upon successful purchase, a digital receipt will be automatically sent to your email. If you require a full tax invoice, please provide the necessary information during the payment process.
Shipping and Order Status Tracking
Q: Is shipping free?
A: Yes, we offer free nationwide shipping. All products are securely packed and delivered to your doorstep quickly.
Q: What shipping options are available?
A: We provide shipping through reputable private courier services.
Q: How long does it take to deliver the products?
A: Delivery takes approximately 3-5 business days. For custom-made lenses, it will take about 7-10 business days.
- We will begin processing your order as soon as payment is confirmed and the correct prescription is received.
- Customers can track their order status via their account page or contact us through LINE Official: @mondeeyewear.
Q: Can I change the delivery address after placing an order?
A: If the order has not yet entered the shipping process, you can contact customer service to change the delivery address. However, once the order has been shipped, the delivery address cannot be changed.
Warranty
Q: Does your eyewear store offer product warranties?
A: Monde Eyewear offers BVAX Warranty, providing comprehensive coverage from the date of purchase to support customers throughout the product’s lifetime. The terms and duration of the warranty may vary depending on the type of frame and lenses.
Q: Does the warranty cover all types of products?
A: The warranty covers defects arising from the manufacturing process, such as material issues or flaws that affect product integrity. However, the warranty does not apply to discounted items, special collections, sunglasses, or contact lenses.
Q: Does the warranty cover accidents caused by usage?
A: Our warranty covers defects related to manufacturing or product quality but does not cover damage caused by misuse, such as drops or impacts. In such cases, customers can benefit from a 50% discount on replacement products under our accidental damage and loss warranty.
Q: Can I use the warranty service at any branch?
A: Customers can only claim warranty service at the branch where the product was purchased, except for cleaning, frame adjustments, nose pad replacements, and screw changes, which are available at any branch nationwide.
Q: Is a receipt or proof of purchase required to claim the warranty?
A: No, a receipt is not required. Customers can claim the warranty by providing their full name and phone number used for the purchase to the branch or customer service team. We will verify the information and assist you with the process.
Eye Examination and Lens Selection
Q: Can I get my eyes tested at the store?
A: Yes, you can. Monde Eyewear offers free eye exams at all branches nationwide.
Q: How long does an eye exam take?
A: Typically, an eye exam takes about 15-20 minutes, depending on the complexity of the prescription and additional assessments by the optometrist.
Q: How accurate is the eye exam at your store?
A: Monde Eyewear provides eye exams by trained professionals, with further evaluation by an optometrist using modern technology to ensure accurate results that suit your vision needs.
Q: What is the difference between Stock Lenses and Lab Rx Lenses?
A: Stock lenses are pre-made lenses that are produced in bulk and ready for immediate use. Lab Rx lenses are custom-made based on an individual’s prescription, with the ability to adjust special features and additional options.
Q: How long does it take to assemble my glasses?
A: Typically, it takes 7-14 working days to assemble glasses, depending on the complexity of the prescription and lens type selected. This timeline may vary based on the manufacturing process and shipping.
Q: Can I get new lenses made for my old glasses?
A: Yes, you can. You can bring your old glasses to check your previous prescription at any Monde Eyewear store. However, we recommend a new eye exam to ensure accuracy.
Q: Can I replace the lenses in my old frame?
A: Yes, you can. However, our team will inspect the condition of the frame to ensure it is strong enough for new lenses. In case of any damage during the lens replacement process, we will compensate up to 3,000 THB.
Q: Where are Monde Eyewear branches located?
A: Monde Eyewear has over 100 branches nationwide. You can check the full list of branches on our website to find the nearest location and enjoy convenient services.
Order Status Tracking
Q: How can I track my order status?
A: After your order is confirmed and shipped, you will receive a tracking number via email. If you're a registered member, you can log in and visit the "My Orders" tab to view the delivery status.
Q: When will I receive the tracking number?
A: The tracking number will be sent to your email within 24 hours after your order enters the shipping process
Q: What should I do if my order is delayed?
A: If you haven't received your package within the expected time frame, you can check the delivery status using the tracking number or contact customer service for assistance.
Q: What should I do if I receive an incomplete or incorrect order?
A: If the item you received is incomplete or not as ordered (e.g., wrong model or color), please contact us with your order number. Our team will take prompt action to resolve the issue.
Email: mondeeyewear@visionventures.co.th
Website: mondeeyewear.com
Facebook: MondeEyewear
Instagram: @mondeeyewear
LINE Official: @MondeEyewear
Customer Service: 096-141-1854
Q: Can I change the delivery address after receiving the tracking number?
A: Once the product has been shipped, the delivery address cannot be changed. Please verify your address before confirming your order.
Questions About Membership and User Accounts
Q: How do I register as a member?
A: You can register as a member through your LINE account or by using your email to sign up. Simply fill in the required information and confirm your registration to start using the system immediately.
Q: What are the benefits of being a member?
A: Registering as a member makes it easier to place orders. The system will save your prescription details, order history, and delivery address, allowing you to complete future purchases more quickly without re-entering your information. Additionally, members can easily track their order status through the member system.
With deals this good, it’s time to start shopping!
Easy Purchase, Free Lens Cutting, Comprehensive Warranty, and Free Expert Eye Exams at Over 100 Branches Across Thailand.